Returns Policy

Return & Refund Policy

Thanks for shopping at ns-games.com!

If you are not entirely satisfied with your purchase, we’re here to help.

Important Notice

The vast majority of our products are created entirely by us (some exceptions are plastic bases or stands etc). The procedure used to make said products is called “vacuum and pressure resin casting” and is a process made by hand mostly. The end product is then cleaned of supports, resin channels and flash by us, but due to the nature of resin products, it’s almost certain that some cleaning, will have to be done by you, the buyer. That’s usually achieved with the use of a small brush, a hobby knife and a fine file.

Sometimes very fine parts may break during transport, but those are easily fixed with a drop of super glue.

Othertimes you may notice that a part of the miniature has warped or bended in a way it shouldn’t, but that’s also very easy to fix by dipping the problematic part in hot water (not boiling hot, do not burn yourselves please!) and then giving it a gentle push in the right direction.

Having said all that, if you feel like what you received does not meet your expectations for any reason please do not hesitate to communicate the issue with us and we’ll make sure we find an acceptable solution to the best of our ability.

Returns

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in the same condition that you received it.

Your item does not have to be in the original packaging, but please make sure it’s adequately protected for shipping.

Your item does not need to have the receipt or proof of purchase, as long as you communicate about the return with us, before sending it.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Contact Us

If you have any questions at all on how to return your item to us, contact us.

You can email us at info@ns-games.com

Our Facebook page is https://www.facebook.com/Nuclearshrimpgames/

Our physical address is:

Nuclear Shrimp Games

Ethn. odos Palaiokastritsas 66

Corfu TK 49100

Greece